Device Administrator Resume Sample

5.0
19 votes
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Federico Feest
86260 Joanne Viaduct,  Los Angeles,  CA
+1 (555) 900 6348

Work Experience


End User Device Administrator
08/2016 - PRESENT
Boston, MA
  • Mobile Device Administration including cost & usage reporting to individuals and managers
  • Analysis of invoices to ensure that billing issues are escalated to service provider within agreed time limits
  • Engagement with airtime provider to ensure that contracted service is delivered to meet the expectations of the Net-A-Porter Group
  • Usage trend analysis and recommendations on best fit voice & data packages to minimise “billing surprises”
  • Ensuring accurate data is recorded within Net-A-Porter systems and airtime provider systems
  • Undertake regular checks to ensure that devices are being used by the assigned user
  • Understand how the customer uses the technology - face to face customer engagement & survey’s
Mobile Device Administrator
10/2013 - 07/2016
Dallas, TX
  • Engagement with “high usage” individuals and regular business travellers to lower voice & data costs
  • Facilitate more cost effective and efficient use of devices & technology
  • Promote best practice in device management and reporting
  • Acts as the company’s SME surrounding mobile device technologies
  • Order, maintain, and support changes to corporate mobile devices through vendor portal and email
  • Maintain inventory and billing allocation
  • Assist end users via telephone and email
Atak Mobile Device Administrator
02/2008 - 04/2013
Philadelphia, PA
  • Update all assigned tickets capturing troubleshooting activities and resolution
  • Assist in maintaining corporate asset tracking inventory
  • Work with infrastructure and Security to deploy MDM solution
  • Familiar with trouble serve ticketing systems
  • Familiar with billing reconciliation
  • Familiar w/ Access and SQL
  • Maintains and updates Apple IOS devices within the store
  • Telephone, e-mail and on-site problem diagnosis and resolution

Education


Neumont University
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent teamwork, time-management and organizational skills
  • Skills with Citrix, net scaler, and RDP
  • Existing experience with mobile technology (primarily Apple) required
  • Experience configuring and deploying mobile devices, handheld or tablets using MDM software, preferably AirWatch
  • Experience managing iDevices / mobile device management
  • Excellent customer service attitude (internal and external)
  • Experience in Windows products: Microsoft Project, Visio, Microsoft Office

How to write Device Administrator Resume

Device Administrator role is responsible for research, design, reporting, planning, architecture, telecommunications, security, travel, troubleshooting, analysis.
To write great resume for device administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Device Administrator Resume

The section contact information is important in your device administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Device Administrator Resume

The section work experience is an essential part of your device administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous device administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular device administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Device Administrator resume experience can include:

  • Working knowledge of Windows Server 2008 R2 / 2012 R2 Operating systems
  • Scripting with VBS and PowerShell
  • Provides onsite support to the local area’s for troubleshooting and testing new IOS
  • Implements new technologies to maintain and improve the existing mobile device infrastructure
  • Liaise with other customers and AirWatch support for installations, deployments and, troubleshooting
  • Knowledgeable in managing iOS and Apple devices

Education on a Device Administrator Resume

Make sure to make education a priority on your device administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your device administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Device Administrator Resume

When listing skills on your device administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical device administrator skills:

  • Supporting clients with the Installation/Configuration/Administration of Mobile Device Applications
  • Manage trouble tickets using the designated corporate ticketing system
  • Updates all assigned tickets capturing troubleshooting activities through resolution and root cause
  • To manage, maintain, support, troubleshoot and optimize mobile solutions presently in place while making suggestions and adjustments to future needs
  • Communicates effectively in order to provide optimal support of all departments' Information systems mobile device and mobile device application needs in a manner that promotes a professional climate throughout the Medical Center
  • Troubleshoot devices with issues on device hardware and software

List of Typical Skills For a Device Administrator Resume

1

Skills For End User Device Administrator Resume

  • Perform administrative tasks on a pool of devices
  • Develop and maintain all technical and procedural documentation pertaining to designated enterprise mobile device configurations, technical support, processes, and procedures
  • Take ownership of new mobile technology solutions and perform Proof of Concept (POC) testing
  • Ensure compliance with Global and Regional IT project guidelines / policies
  • Acts as primary liason with internal end users and IT on all levels to help resolve mobile device related issues and provides answers in a timely manner
  • Distribute enterprise applications for all supported mobile devices
  • Maintains current and accurate corporate inventory system for all supported mobile devices
2

Skills For Mobile Device Administrator Resume

  • Train end users on all supported mobile device technologies
  • Manage and support the corporate Mobile Device Management System and environment
  • Provide and generate comprehensive reports and metrics for corporate mobile devices
  • Helps define procedures and policies for the protection of users and data
  • Maintains data protection for all corporate data stored on corporate mobile devices
3

Skills For Atak Mobile Device Administrator Resume

  • Performs assessments and provides direction for the implementation of new mobile device technologies by reviewing requirements with the IS Director. Assists in setting priorities, schedules and tasks
  • Experience with technical troubleshooting and hands-on experience with iOS, Android, Windows, and Blackberry mobile devices in an enterprise setting
  • Experience with end-user device support, telecommunications and troubleshooting
  • Familiarity with iOS, Windows Mobile OS and Android mobile device Operating Systems
  • Creation/Maintaining Mobile Device Management Policies
  • Familiar with Office 365 Cloud Environment
4

Skills For Device Administrator Resume

  • Enforce mobile device policies and procedures
  • Ability and desire to conduct research into mobile device issues and products
  • Respond to requests from internal Ann management and authorized external parties in a timely manner
  • One to three years of AirWatch MDM administration and support
  • On-call and available to independently monitor requests after-hours/weekends
  • Research and provide sound technical solutions and recommendations to meet the healthcare’s business needs

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