Service Administrator Resume Sample
Earl Grimes
2715 McGlynn Villages,
Boston,
MA
+1 (555) 153 5562
Work Experience
Service Administrator
10/2017
-
PRESENT
Dallas, TX
- Respond to requests from internal and external customers by phone, email, fax and mail to provide service policies and procedures, return authorizations (RMA’s) and shipping instructions
- Hiring preference is given to those with solid clerical and customer service knowledge and at least six months to one year of experience in the clerical industry
- Develop positive relationships with key customers, assess customers’ needs, gather pertinent information, resolve customer concerns regarding Cummins or distributor warranties and explain charges to customers
- Closes claims in claims system and enters claim payments based on carriers’ instructions
- Support the Service Coordinator – Receiving, with receiving customer equipment into the depot for repair, preventative maintenance and calibration
- Complete order entry for service cases in both Salesforce.com and MACOLA (ERP) systems
- Help with customer invoicing in MACOLA as directed
- Ensure that all completed customer equipment that is ready for return to the customer is prepared and shipped on the same day
Service Administrator Mercedes
11/2010
-
09/2017
Detroit, MI
- Customer invoicing (Depot and Automation)
- Filing of customer service paperwork
- Experience in accounting/invoicing Experienced in dealing with aftermarket products is considered an asset. Experience in planning / scheduling is consider an asset. French speaking and writing capacities would be an asset
- The Service Administrator is responsible for providing administrative and clerical support to the Service area including Field Service Representatives, Operations Manager, and Director
- Maintain overall customer satisfaction in coordination with other Admin personnel, field associates, and Management in the Service department
- Assists in managing the day-to-day operations of the executive team
- Event Planning to include proactively planning, organizing and executing events and activities, including food and facility preparation, agenda preparation
- Office Management to include ordering of supplies, equipment and facility maintenance as well as overall facility appearance
Field Service Administrator
04/2008
-
05/2010
Detroit, MI
- Plans and schedules meetings and appointments
- Manages projects and conducts basic research
- Organizes meetings, keeping agenda, minutes, etc
- Assists other managers
- Sit, walk and stand
- Use hands repetitively to operate standard office equipment
- Receives and reviews Service Acknowledgements (SAs) from field service technicians. Verifies part numbers, grammar, and spelling of parts, if necessary. Files both Job and Service paperwork accordingly
- Works with Field Service Supervisor on accuracy and obtains approval before processing the technicians timesheets
- Processes technicians timesheets and works with Accounting Department on any discrepancies
Education
Morrison University - Reno Campus
2003 - 2008
Engineer's Degree in Business Administration
Professional Skills
- Good communication skills and strong organizational and prioritization skills required
- Excellent phone skills and follow up skills
- Excellent interpersonal skills and demonstrated ability to interact effectively with all levels of the staff within CDB
- Multi-task, direct work assignments, and demonstrate strong organizational skills
- Strong organizational skills, good understanding of excellent customer service
- A good level of customer facing skills, specifically good telephone skills
- Good keyboard skills and intermediate level PC skills – Word Excel/Outlook
How to write Service Administrator Resume
Service Administrator role is responsible for customer, computer, organizational, interpersonal, english, analysis, reporting, microsoft, excel, planning.
To write great resume for service administrator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Service Administrator Resume
The section contact information is important in your service administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Service Administrator Resume
The section work experience is an essential part of your service administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous service administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service administrator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Service Administrator resume experience can include:
- Good computer skills including an understanding of Windows, Word, Excel and Access
- Good verbal, written, and listening skills
- Accurate, effective and timely purchasing skills
- Strong interpersonal communication & problem solving skills
- Strong reporting & interpersonal skills, able to work with internal and external customers from all levels and walks of life
- The creative, enthusiastic, driven individual with strong team-building skills is desirable
Education on a Service Administrator Resume
Make sure to make education a priority on your service administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Service Administrator Resume
When listing skills on your service administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical service administrator skills:
- Good organization skills and ability to plan workload effectively, copes well under pressure- meeting objectives & deadlines
- Exceptional communication skills, written and verbal, as well as excellent interpersonal skills to foster interaction within all levels of the organization
- Good organisational skills including prioritising workload and using own initiative
- Experience in managing complex tasks, good communications and organizational Skills
- Excellent communications skills, good articulation and a high standard of spoken English
- Strong organizational and prioritization skills; able to handle a large volume of work accurately, efficiently and professionally
List of Typical Experience For a Service Administrator Resume
1
Experience For Service Administrator Mercedes Resume
- Excellent telephone manner and keyboard skills
- Strong communication skills with service sales-ability
- Proven organisational skills and the ability to multi task
- Effective organization, communication and time management skills
- Excellent communication skills to liaise with colleagues from different functions overseas
- Good communication skills ( both written & oral)
- Good verbal and written communication skills that are presentable and display the ability to work with a variety of internal stakeholders
- Administrating and validating the received goods, based on the receipt documents in the ERP system
- Through continuous participation in product updates, product training and personal research, ensuring that skills and knowledge stays up to date
2
Experience For Shared Service Administrator Resume
- Route planning skills
- Good experience with Word, Excel and Outlook
- Research and validate part numbers requested by service centers to maintain a database that contains only valid parts
- Proven experience in an admin based role
- Proven experience in a customer service role
- Self-motivated and possess the ability to express oneself clearly and effectively
3
Experience For Field Service Administrator Resume
- Excel skills beneficial
- Min 2 years experience of relevant experience
- Computer skills and the ability to navigate through multiple systems without assistance
- Establishing and maintaining excellent business relationships with clients, dealers and Toro colleagues
- Working Experience in UPS factory would be a surplus
- An understanding of the importance of delivering excellent customer service
- Experience working in a similar role in a customer services / administrative environment
- Two (2) years’ experience in administration / data processing
4
Experience For Biligual Policy Service Administrator Resume
- Previous experience within a service environment performing administrative functions
- 6 months of experience in providing the direction necessary to implement the objectives of an agency, program, or organizational unit
- Experience scheduling in a high volume or similar is desired but not essential
- Experience working with multiple business units and projects
- Experience of working in a diverse team
5
Experience For Service Administrator, Edmonton AB Resume
- Valid driving licence desirable
- Experience with payroll and basic accounting
- Experience utilizing SMART and/or SHaRP
- Experience gained in a customer facing environment
- Good attention to detail, with the ability to drive the correct solution for the right situation through to completion
- Good listener, with the ability to quickly gain rapport and trust across all levels
- Able to demonstrate use of initiative
6
Experience For Admin / Service Administrator Resume
- Cummins or industry experience is advantageous
- Administration experience is advantageous
- Tech savvy; experience with Microsoft functions is desirable
- A strong safety and customer relations focus
- Ideally have previous experience in a technical service market and/or a technical support role
7
Experience For Onsite Service Administrator Resume
- Administration experience within a customer service environment
- Provide efficient and effective WIP management
- Previous experience in the areas of administration, purchase orders and customer service required
- Service Administrator experience in a similar field considered an asset
- Technical contact center / Help Desk experience
- Coordinates with Quality Assurance to prioritize the workflow within their area
- FSE Dispatch experience would be an advantage but not essential
- Customer service/administration experience, preferably within a business to business environment
8
Experience For Post Sale Service Administrator Resume
- Be an effective team player within the Service department
- Print pro-forma invoice and margin report for approval prior to final customer invoice
- Technical / mechanical experience related to FCCC product required
- Prepares personnel transactions; plans the work to be accomplished, sets priorities, and reviews results
- SAP or comparable experience required
- At least 2 – 3 years of relevant experience in the service field
- Has initiative and excellent customer focus
- Experience in customer interactions/administrative position
9
Experience For HBS Service Administrator Resume
- Processes transactions on time and in an efficient, effective and accurate manner, with focus on quality and timeliness
- Complete transducer & gauge calibrations for all Service centers prior to expiration dates
- Similar or related experience
- Provide efficient and effective WIP management and back up administration support
- Previous experience in the areas of administration, purchase orders and customer service required
- Experience in the automotive / heavy diesel background is advantageous but not essential
- Experience with Excel and Word functions
10
Experience For Service Administrator Mercedes Benz of Canterbury Resume
- Experience with SAP and competency in Microsoft Office Suite
- Tech savy; experience with basic word functions
- Experience in the automotive / heavy diesel background is advantageous
- Tech savy; experience with Microsoft functions is advantageous
- Experience in a customer service role preferable
- Dealership or vehicle administration experience desirable, not essential
- Two years’ experience in child services
- Develop and install complex administrative procedures and evaluate efficiency/effective
List of Typical Skills For a Service Administrator Resume
1
Skills For Service Administrator Mercedes Resume
- Demonstrate good administrative ability whilst being able to balance this with good client service orientation
- Strong record keeping and inventory skills
- Good communication skills, both written and oral.Confidence
- Excellent communication skills – on the telephone and written
- Proven communication skills (preferably from a global company)
- Secretarial skills and data entry experience
2
Skills For Shared Service Administrator Resume
- Good computer skills (Microsoft Office, Excel, Outlook, Word)
- Organised and possess good documentation skills
- Strong negotiation, communication and organizational skills
- Boundary span between areas of operation and good process-coordination skills
- Excellent report creation and analysis skills
3
Skills For Field Service Administrator Resume
- Good keyboard skills: accuracy and presentation equally important to speed
- Strong communication skills + ability to translate highly technical concepts into executive briefs
- Strong computer skills, specifically in Microsoft Office programs
- Computer literate including good typing skills
- Strong customer service experience, excellent telephone manner and able to take ownership of the role
- Excellent computer skills, JDE and Oracle systems
- Friendly with strong communication and data entry skills
- Strong customer service, communication and data entry skills
4
Skills For Biligual Policy Service Administrator Resume
- Take control of and resolve customer issues utilizing active listening skills
- Numeric skills compatible with compiling contract quotations and interpreting service customer orders accurately
- Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside of the organization
- 4) Shall be fluent in English and writing skills
- Demonstrate good judgment in selecting the proper modes of communication
- Effectively communicate management decisions to achieve understanding and acceptance
- Several years’ prior experience within a customer service or clerical environment
- PC Skills and computer literate
- Excellent internal/external communication skill
5
Skills For Service Administrator, Edmonton AB Resume
- Identify the most efficient use of resources / skills
- PC skills: MS Office , Internet, JDE-advanced, ORACLE-basics
- Intermediate skills in Microsoft Word, Outlook and PowerPoint
- Demonstrated administrative and ERP system experience
- Proven experience providing administration support
- Highly self-motivated, excellent team player, able to develop strong relationships with colleagues and peers
- Prior experience in service industry and knowledge of parts/inventory
- Able to train and develop others where skills exist
- Networking oriented, proactive problem solvers, and strong communication
6
Skills For Admin / Service Administrator Resume
- Providing an immediate Sandown experience to the customer
- Possess good planning and organising ability
- Be a self-starter who is comfortable taking the initiative; strong decision-making abilities
- Strong working knowledge of Syteline ERP System and Manufacturing Execution System (MES)
- Experience making and answering telephone calls in a customer-focused environment
7
Skills For Onsite Service Administrator Resume
- Experience with Consulting in a client facing environment is desired
- Previous experience in a customer service role, including invoicing and cost estimations
- One-year experience in financial tracking, program budgeting and/or federal budget policy
- Invoice processing experience required
- Adheres to prioritization of processing to meet turnaround time requirements
- Relevant working experience and use of MS Word/Excel/PowerPoint/Outlook/Schedule
8
Skills For Post Sale Service Administrator Resume
- Experience of working with ERP, CRM or Service Management System
- 5 – 7 years experience in a similar accounting role
- At least two years of experience working with adult felons
- Manage client expectations by understanding the key business drivers and their prioritization
- Experience with Travel Management and/or Online Booking tool required
- Commitment to providing an excellent level of customer service
9
Skills For HBS Service Administrator Resume
- Previous experience on supply chain (order management, purchasing and logistics)
- Good working knowledge of Microsoft Office products (Excel, Outlook and Word)
- Intercept escalated customer calls prior to passing onto a manager
- Experience with analytical and data mining tools
- Experience in data visualization and building dashboards (Tableau, R, Excel, etc.)
- Demonstrate zero tolerance for service disruptions (always on) by taking pre-emptive measures and formal post-incident measures
- Experience of working with ERP, CRM or Service Management Systems
- Careful, multitasking skill
- Strong understanding of service desk and IT service management activities / best practices
10
Skills For Service Administrator Mercedes Benz of Canterbury Resume
- Skilled in operating listed tools and equipment
- Experience with federal and state funding policies
- Experience in a service/administrative role
- Microsoft application experience required (Excel, Word & PowerPoint)
- Previous experience or knowledge of Finance
List of Typical Responsibilities For a Service Administrator Resume
1
Responsibilities For Service Administrator Mercedes Resume
- Good communication, Delegation skills in English
- Phone etiquette with strong customer service skills
- Work experience in a sales, clerical or administrative role with demonstrated understanding of office operations and support functions
- Exceptional time management, organisational and planning skills
- Speak effectively before groups of customers and employees of the organization
- Ensuring that all administration relevant to effective running of the department is dealt with promptly and correctly
- Experience working on a team and organizing/coordinating activities and processes
2
Responsibilities For Shared Service Administrator Resume
- Experience utilizing a personal computer and knowledge of spreadsheets, word processing
- Maintain effective working relationships and be a team player
- Experience extracting data and formulate reasonable conclusions from a variety of sources
- Experience using CDC developed software
- One year of experience processing budget and grant fund expenditures
- One year experience working with the Centers for Disease Control (CDC) through technical assistance
- Able to operate basic office equipment including a 10 key calculator by touch
3
Responsibilities For Field Service Administrator Resume
- Produce a weekly report consisting of Field Service Manager effectiveness metrics
- Ensure that all administration relevant to effective running of the department is dealt with promptly and correctly
- Ensure proper interdisciplinary coordination and effective communication on projects
- Experience in regulatory enforcement, regulation development and revision processes
- Valid driver’s license and ability to potentially travel within Europe (very minimal travel requirement i.e. meetings)
- Experience service administrative Function
- Work independently and with initiative, co-operatively and as an effective team member
- Experience in customer engagement
- Experience in similar role
4
Responsibilities For Biligual Policy Service Administrator Resume
- English communication skill to work nicely with global partners
- Supervisory experience in automotive or service industry
- College diploma or related business experience
- Experience with vaccines
- Agency policy experience
- FX experience beneficial
- Experience related to operation work
- Min. diploma holder with at least 5 years of similar work experience
5
Responsibilities For Service Administrator, Edmonton AB Resume
- Experience in Spare Parts management and secretarial support
- Fluency in Thai and Good in English
- Inventory control experience highly desired
- Previous experience of SAP is desirable
- Experience in Field Service Administration
- Experience in Microsoft office is essential
- Previous experience of SAP and SAP-CRM systems
6
Responsibilities For Admin / Service Administrator Resume
- One year of supervisory experience or more
- Previous work experience in general office administration
- Strong Communication and Influence
- Strong links across all internal and external customers
- Experience with computerized office systems and software (i.e., Microsoft Office Suite, Microsoft Outlook, Excel, and Sales Logix)
- Some college courses in Business or related field or equivalent experience
- At least six (6) months of insurance claims or related experience
- Previous experience in a Customer Service / Service environment
7
Responsibilities For Onsite Service Administrator Resume
- Display good attention to detail and able to manage work processes
- Excellent ability to collaborate with peers and management
- Demonstrate ability to organize work efficiently, productively and independently; detail-oriented
- Claims experience is preferable
- Very good with attention to detail
- Ideally previous experience within an aftersales team
8
Responsibilities For Post Sale Service Administrator Resume
- Review validation errors on electronic dispositions, correct, and process
- Arranging engineers’ training and clothing including; booking of training courses and medicals as required and ordering of uniforms and overalls
- Opening incoming jobs in SAP, filling out work orders, printing test sheets, WIP sheets, SAP travelers, creating confirmation codes
- Working with CSR and communicating with Central Invoicing and coding purchase invoices
- Arranging engineers’ travel including; car hire delivery and collection, booking of flights, and processing visas for visits abroad
- Raising vehicle job cards for each job and passing to workshop control of scheduling, ensuring that all service documentation is completed
- Filing all shop motor/service jobs, maintaining the cabinets and rotating them out as per Joy Global’s document retention policy
- Managing the ordering, receipting and delivery of machinery and spare parts
9
Responsibilities For HBS Service Administrator Resume
- Creating quotes, purchase orders and invoices;Assisting with site filling
- Understanding & practicing several non-standard billing practices for oil sands sites
- Dealing with incoming and outgoing invoices
- Chasing up and filing of service quotations, following up payment requests
- Issuing of invoices in a timely manner and working with peers to assist in resolving invoice disputes
- Assisting/Maintaining Ops. Managers filing system
- Monitoring, scheduling and distributing of planned maintenance calls and others service calls amongst engineers
- Using technical information and service rates, produce simple/routine sales quotations (using templates) for repairs, education and engineering services
- Allocating Engineers stock on SAP, identifying where possible any items missing on the Engineers report
10
Responsibilities For Service Administrator Mercedes Benz of Canterbury Resume
- Working knowledge of computers and electronic data processing; working knowledge of modern office practices and procedures
- Sending correspondence to customer / internal as required including oil sample reports, appraisals, inspection reports and general correspondence
- Assisting customers in all areas of repair and service including, but not limited to
- Helping with payroll and customer invoicing
- Updating/recording daily/monthly reports
- Reviewing of engineering reports to apply appropriate costs for the correct creation of invoices
- Working towards meeting budgets
- Organising inductions & recording of competencies
- Notifying customers of all problems or additional work required and gaining authority to proceed
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