Technical Solutions Consultant Resume Sample
Jacey Wyman
9062 Little Brooks,
New York,
NY
+1 (555) 247 0539
Work Experience
Senior Technical Solutions Consultant
06/2015
-
PRESENT
Chicago, IL
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems
- Experience in developing or reviewing and debugging Mobile Apps, ideally on both iOS and Android
- Knowledge of data structure, API designs and systems design
- Experience coding in bash, SQL, javascript, Java or a relevant programming language
- Meeting deliverables on time and under budget
- Experience with data analysis and solution consultation
- Experience working closely with external/internal clients and/or partners throughout the full lifecycle of a project
- Prepares and conducts client presentations pertaining to – Ceridian’s HCM technology innovation and leadership position, SaaS infrastructure, software development methodology, security, integrations and interfaces, web services, file interchange, internet connectivity, systems performance, disaster recovery and availability
Technical Solutions Consultant
08/2010
-
02/2015
New York, NY
- Creates and delivers follow-up materials to technical presentations
- Collaborates with the sales team to develop ideas on how best to present technical content to clients
- Serves as the technical expert on calls with customer’s IT teams and provide updates to the technical presentations used by the Solution Consulting team
- Prepares and conducts client presentations pertaining to the following areas: Ceridian’s HCM technology innovation and leadership position, SaaS infrastructure, software development methodology, security, integrations and interfaces, web services, file interchange, internet connectivity, systems performance, disaster recovery and availability
- Creates and delivers follow-up materials to technical presentations where necessary to satisfy requirements
- Resolve incoming internal or external businesses’ and end user’s problems via telephone and e-support
- Proactively monitor client’s transactions and processes, perform analysis and provide recommendations to necessary parties (i.e. Technology, Customer, Business Leaders) to ensure customer satisfaction with LexisNexis products and services while aligning with LexisNexis strategies and value propositions
- Travel to client’s job site to provide on-site process analysis, consultation, training and assistance to customers
- Acts as subject matter expert on Advent’s solutions during sales process
Lte-technical Solutions Consultant
12/2007
-
07/2010
Los Angeles, CA
- Uncovers, elevates, quantifies, and confirms customer’s critical business issues (CBI’s)
- Provides customized technical presentations that illustrate the Advent Solutions’ architectural and technology benefits that apply to customer’s CBI’s
- Advises and consults with prospects in terms of Advent Solutions’ architectures, infrastructure planning, and integration methodologies in order to facilitate the sales process
- Gathers all pertinent customer requirements necessary to formulate an infrastructure plan for customer’s deployment of Advent Solutions
- Effectively demonstrates and communicates the differentiating value of Advent’s solutions
- Feeds knowledge gained from customers back to the business management and product management groups, particularly in relation to the Advent Solutions’ architecture roadmap
- Knowledgeable with software architecture, hardware specifications, virtualization configurations, network topography, disaster recovery applications, operating systems, cloud-based infrastructure, web applications, and Advent’s application architectures
- Presents JDA’s technical platform, integration, and strategy to IT staff and executives at our sales prospects
- Customizes Presentations to address prospective client’s business needs
Education
George Fox University - Portland Center
2003 - 2007
Engineer's Degree in Business
Professional Skills
- Strong 2nd Line skills on x 86 servers, typically employed in many SAN/NAS implementations
- Excellent verbal and written communication skills in language to be supported (Spanish and English)
- Excellent communication skills, able to deliver killer demos
- Excellent communication skills with prospects and customers
- Strong writing skills to enable the creation of knowledge-based articles, case documentation, and escalations to engineering
- Strong understanding and working experience with UNIX/Linux fundamentals
- Good interpersonal skills in order to deal with a wide variety of internal and external customers ranging from Machine Operator to Managing Director
How to write Technical Solutions Consultant Resume
Technical Solutions Consultant role is responsible for training, telecommunications, english, retail, integration, database, security, trading, java, payroll.
To write great resume for technical solutions consultant job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Technical Solutions Consultant Resume
The section contact information is important in your technical solutions consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Technical Solutions Consultant Resume
The section work experience is an essential part of your technical solutions consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous technical solutions consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular technical solutions consultant position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Technical Solutions Consultant resume experience can include:
- Strong internal and external customer interaction skills
- Any Networking knowledge & skills are advantage
- Solid experience with HTML, CSS and Javascript
- Oral and Written Communication Level skills in English and Spanish
- Demonstrate team or project leadership, with an eye toward development of less experienced team members
- Proven experience in product, consulting, or client-facing roles at online companies
Education on a Technical Solutions Consultant Resume
Make sure to make education a priority on your technical solutions consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your technical solutions consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Technical Solutions Consultant Resume
When listing skills on your technical solutions consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical technical solutions consultant skills:
- Excellent analytical skills, including the ability to pull data directly, analyze large data sets, and identify business insights from data
- Excellent communication skills required to communicate with customers
- Skills in developing ‘Action Plans’ for customer resolution. And technical escalation management
- Strong knowledge and working experience with Relational Database Management Systems like SQL, MySQL, Oracle
- Case management and follow-up skills
- Phone and remote support experience and/or e-support experience
List of Typical Experience For a Technical Solutions Consultant Resume
1
Experience For Senior Technical Solutions Consultant Resume
- Understands and effectively communicates the value of Advent’s Implementation Methodology (AIM)
- Able to work effectively in highly stressed/pressurized environment
- Motivated to continuous tech/soft skills development
- Develops the knowledge and skills to become an expert in Ceridian's HCM solutions
- Coordinate with team leaders and cross-functional leaders to determine objectives and approaches to address tickets efficiently and effectively
- Proven ability to take ownership of code, reviewing and providing expert technical inputs on development decisions
- Experience working in the B2B tech space in a product, consulting, or enterprise sales role
- Hands on experience using commercial or in-house ad serving systems
- Experience working with Programmatic Advertising Technologies
2
Experience For Time & Labor Technical Solutions Consultant Resume
- Solid understanding of SaaS (Software as a Service) hosting capabilities, web services, SOAP and RESTful APIs
- Linux, VMware, Networking, or other operating systems experience
- Experience working with high-speed inserters within the service or engineering area
- Experience with deployment of upgrades and roll-out of applications within a customer-facing role
- Experience in a sales consulting (pre-sales) role (a focus on Commerce/Omnichannel solutions is desirable)
- Experience with development and support of custom Commerce Cloud functionality and integrations, including ATG and Endeca knowledge is highly desired
3
Experience For Lte-technical Solutions Consultant Resume
- Demonstrable hands-on experience with the following technologies
- Digital or online media experience
- Experience in relevant technologies and customer environments
- Experience in the Retail sector (either within a Retailer or Software Vendor) with a focus on technology architecture
- Preferable real/practical experience with VMware product portfolio are advantage
4
Experience For Delmia Senior Technical Solutions Consultant Resume
- Technical knowledge on Linux/Windows OS platforms and VMware ESX Virtualization & other on experienced admin level is necessary
- Experience with remote technology usage & telephone support is desired
- Experience in relevant technologies and customer environments
- Builds a strong awareness of HCM industry developments and trends
5
Experience For Technical Solutions Consultant m/f Resume
- Experience Coding for APIs
- Three to five years of experience related to selling integrated solutions to a variety of customers
- Good business English, spoken and written
- Good knowledge of MS Office applications and ability to write professionally presented detailed technical reports
- Strong knowledge of Excel, specifically pivot table and data analysis
6
Experience For Technical Solutions Consultant for Financial Services Solutions Resume
- Relevant healthcare IT experience
- Experience in case set up for enrollment of employee benefits
- Experience in relevant technologies and customer environments
- Experience in relevant industry qualification where applicable
- Experience in a Technical Sales Consultant role
- Database (Oracle, SQL Server, SQL Language, Data Migration experience)
7
Experience For Graduate Technical Solutions Consultant Resume
- Experience in relevant technologies and customer environments
- Technical knowledge and experience on server management software tools (Essentials)
- Representing and participate on a team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
- Partnering frequently with the Sales Pursuit team
8
Experience For Treasury Management Technical Solutions Consultant Resume
- Expertise in Test phase planning and management, including defect triage, test execution tracking and defect review
- Cloud Computing, Distributed Processing and Big Data concepts
- Successfully troubleshoot and document complex enterprise technical issues, including problem duplication, action planning, and problem management
- Contribute to documentation of best practices and other supporting materials for marketing driven technical content repository
- Develops Cloud Pricing, Proposals for Cloud Opportunities’ in the Region
- Interacting across functional areas at the executive and management levels to ensure alignment between the Company’s solutions and the institution’s strategic goals
- Comfortable managing technical issues as well as customer business impact and ability to blend and appreciate these aspects in communication with customer
9
Experience For Technical Solutions Consultant, Skyline Resume
- Deliver internal training session (includes prep + delivery) which is aligned with business needs
- Articulate clearly in writing and verbally
- Act as a team or project leader providing direction to team activities
- Work closer with Product Management team to offer feedback on existing portfolio and provide inputs on the product road map
- Develop and code applications and other custom integrations using Microsoft toolkit
- Meet established goals for utilization, invoicing and customer satisfaction as set by management
10
Experience For Technical Solutions Consultant Resume
- Provide consulting expertise on Blackboard QuadPoint POS installations as required
- Represent company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
- Interface and partner with product groups, engineering/development teams, and Sales Pursuit teams
- Provide operations support for our agency team and for enterprise sales to help clients connect with our inventory through their DSP/Trading desk
- Provide programmatic technical support for agencies and trading desks
- To provide the sales team with consultancy support including: client visits, presentations and demonstrations to achieve deal closure
- Work in 24x7 environment, supporting customers worldwide (AME, EMEA, APJ)
List of Typical Skills For a Technical Solutions Consultant Resume
1
Skills For Senior Technical Solutions Consultant Resume
- Achieving by demonstrating superior banking and solution knowledge and establishing strong customer relationships
- Acting as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
- Experience driving pre-sales and sales, developing strategies and growing a business
- Experience in interacting/Supporting Level 1 Support teams and Customers
- Demonstrate an in depth understanding of several products in more than one functional area involving usage, configuration, and interaction with other products
- Experience in mortgage lending or mortgage servicing
- Demonstrates customer-oriented responsiveness in answering inquiries and troubleshooting issues through compliance
- Demonstrate an understanding of business challenges, our unique selling points (USP) and the overall business solution
- Experience in product management, consulting, engineering, or sales
2
Skills For Time & Labor Technical Solutions Consultant Resume
- Relevant experience supporting or as a systems admin working with server software or hardware
- Facilitate information gathering and validation and drive the team decision-making process
- Experience in handling escalated customer support calls, recognised as being Customer / Team Player oriented
- Experience working in a large higher education Card Office Systems
- He needs to have experience in compiling open source tools
3
Skills For Lte-technical Solutions Consultant Resume
- Experience working in a financial institution or financial software provider
- Successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time
- Previous experience with technical troubleshooting and/or support
- Support generation of good quality business by differentiating Misys in the market
- Advent product or consulting experience desired
- Experience working in SaaS, preferably in sales productivity and/or ad tech
4
Skills For Delmia Senior Technical Solutions Consultant Resume
- Experience in a Industrial Engineering role
- Solid proficiency demonstrating complex/software based solutions
- Partner with Engineering and Product Management to drive quality improvement initiatives and deliver the best advertiser experience possible
- Experience of other Oracle Solutions such as Oracle Retail Enterprise solutions (ERP, BI, Planning), Oracle CX Suite, Oracle Fusion Apps etc. is desirable
- Experience of any provider ISS or Storage real support delivery & complex issue troubleshooting
- .NET coding experience
- Experience troubleshooting in a technical environment
- Predisposed to train and mentor less experienced team members
5
Skills For Technical Solutions Consultant m/f Resume
- Results-oriented professional with the ability to deliver excellent work on tight schedules
- Proven ability to engage financial institution executives
- Relevant experience on Industry Standard Servers (SUN/ IBM/ Dell/ Lenovo)
- Relevant experience on x86 server management (SUN/ IBM/ Dell/ Lenovo)
- Experience with case management databases and tools
- Translate customer needs to cost effective and profitable network solutions
- Effective technical leadership of RFQ’s and proposals
- Technical knowledge and experience on network management
- Experience translating technical and product concepts to non-technical audiences
6
Skills For Technical Solutions Consultant for Financial Services Solutions Resume
- Demonstrate in-depth understanding of Retail technology, business environments and practices
- Software pre-sales experience
- Experience
- Interfacing (Web Services, MQ, Messaging, JMS, APIs)
- Connecting Blade Servers into SAN/NAS infrastructures
- Working with the customer and account team to develop the highest value migration solutions
- Engineering/Service based educational background or time served in an apprenticeship
7
Skills For Graduate Technical Solutions Consultant Resume
- Programming essential. NET C#/C++/PHP/Perl
- Listening and empathy
- Understanding and utilize Information Technology Information Library (ITIL)
- Network technologies including Routing, Switching, Wireless, Security and Network management
- Windows Server Operating Systems and their integration with Fiber channel HBA, also Windows Server Clustering in SAN and switched SCSI environments
- A successful Technical Solutions Consultant has a detailed understanding of databases, programming, search technologies, and web technologies
- Expertise with Microsoft Office programs, including Word, Excel, PowerPoint and report writing tools
8
Skills For Treasury Management Technical Solutions Consultant Resume
- Support sales opportunities by conducting customized demonstrations, presentations and Proofs of Concept or conducting discovery sessions with clients
- Provide HP customers & Engineers troubleshooting & support in the areas of HP Networking and related
- Assist to win profitable business for Misys by positioning our products as market leading solutions against our competitors
- Support the Estimating team on creating highly professional technical and commercial proposals suitable for presentation to the top levels of management
- Collaborate closely with Platform Analytics Lead to craft optimal testing solution during pre-contract phase
- Support Client Success by leveraging new and existing product functionality knowledge to expand accounts
9
Skills For Technical Solutions Consultant, Skyline Resume
- Coordinate and perform system and data feed testing with Vendor, Employer Payroll and HR and complete data audits and pre-processing
- Team player in order to work alongside other members of the PBGS (Europe) and Service and to partner with Engineering, Manufacturing, 4th level support
- Basic understanding of billing reconciliation
- Some understanding of consulting arenas
- Improve internal efficiency and customer satisfaction by proactively identifying opportunities to optimize existing or new processes and tools
10
Skills For Technical Solutions Consultant Resume
- Enable Retail sales consulting teams, XLOB Oracle teams and Partners on Retail Sales Consulting material and best practices
- Actively driving the resolution across all cooperating internal and external teams
- Background in working with Point of Sale Systems
- System administration with HPUX, LINUX, or Solaris (Installation, Configuration, Troubleshooting)
- General administration of VMware / RHEVM, virtual servers, and virtual technologies including the concepts of HA (high-availability) and vStorage
- Technical knowledge on Windows, Linux and other operating system
- Knowledge of remote deployment programs and monitoring processes and concepts
List of Typical Responsibilities For a Technical Solutions Consultant Resume
1
Responsibilities For Senior Technical Solutions Consultant Resume
- Windows System Administrator Skills
- Experience troubleshooting wireless networking issues using knowledge of OSI layer
- Troubleshooting experience in a Server, San, Networking, or Tape environment
- Experience in the Retail sector (either within a Retailer or Software Vendor) with a focus on technology and architecture
- Experience in relevant technologies and customer environments
- Demonstrated ability to communicate technical concepts to a broad audience, from technical to executive
- Excellent technical aptitude and ability to understand concepts quickly
- Experience in an industrial automation field
2
Responsibilities For Time & Labor Technical Solutions Consultant Resume
- Leadership: demonstrates the characteristics outlined below
- Previous Application Consultant, Solution Consultant or IT infrastructure experience desired
- Proven track record of exceptional technical ability
- Software presales experience
- Experience in relevant technologies and customer environments
- Work experience in a helpdesk or call center environment
- Contributing to EBIT growth by ensuring that PB has all the technical knowledge to be able to develop and optimise field service coverage agreements
- Working knowledge of Aruba networking ideal
- Assist the delivery team as an in-region technical resource during retailer projects as needed
3
Responsibilities For Lte-technical Solutions Consultant Resume
- Think on your feet, quickly making linkages between prospect business challenges and product capabilities
- Knowledge of scripting languages (Bash, Python and Ruby)
- Communicate product specifications to platform vendor supporting the Employer
- SME for implementations utilizing Selerix
- Basic knowledge of SaaS (Software as a Service) hosting capabilities, web services, SOAP and RESTful APIs
- Learn and master new and existing Transact platform technologies
- Data driven, technical, self-starting and curious; ability to learn new software quickly
- We are looking for someone to join the Sales SWAT team as a Technical Solutions Consultant. This role is amongst the most cross-functional roles at Medallia
4
Responsibilities For Delmia Senior Technical Solutions Consultant Resume
- Serve as a platform subject matter expert for internal MoPub account resources supporting the strategic client base
- Create best practices and improve the MoPub implementation process, making deployment and optimization recommendations for clients and partners
- Software and hardware knowledge of computing, storage and peripheral devices (particularly with LaserJet)
- Some Banking knowledge – Knowledge of the Loan IQ application /Data model very beneficial
- Core technical knowledge on HPN, MV and related networking product and technologies
- Actively take up leading at least 1 mini project within FY16
- Actively take up leading at least 1 mini project within FY18
- Provide detailed sizing and associated justification of proposed solution architecture and implementation
- Engage team members for support as required to ensure internal or external business and end users/clients SLA demands are met
5
Responsibilities For Technical Solutions Consultant m/f Resume
- Document technical solutions in a professional manner and to agreed time frames
- Independently manage short-term technical project engagements with clients
- Provide remote technical assistance for clients
- Integrate custom developed integrations and applications with Bb Transact solutions
- Build and continuously update demo environments in order to reflect our latest functionality, map to industry specific workflows and business needs
- Full demo ownership of certain industry verticals and product areas: responsible for working with Product/Product Marketing/Solutions Architects to incorporate into demos, act as technical expert for the sales org, and enable the field
- Go-To team for the Sales folks in the field for anything and everything related to product demos
- Implement POC’s (proof of concepts) and Pilots for qualified opportunities to help convert to the Enterprise deals
6
Responsibilities For Technical Solutions Consultant for Financial Services Solutions Resume
- Travel Requirement: Less than 20%
- Knows Medallia setup inside-out
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
- Understand and utilize ITIL
- Providing technical support and expertise to Service Departments throughout the DMT Europe market with a particular emphasis on promoting best practice and ensuring consistency of process with regards to supporting equipment to maximise company profitability
7
Responsibilities For Graduate Technical Solutions Consultant Resume
- Maintaining a high level of equipment up time through knowledge of products, systems network, and customer requirements with a view to maximising customer satisfaction
- Providing technical expertise to support sales activities and support the completion of RFI’s, RFQ’s, quotes and SOW’s in accordance with company process and policy to support the delivery of sales and profitability targets
- Supporting a wide range of technical product activities including but not limited to Try & Buys, installation of complex configurations and beta testing to ensure customer satisfaction and solution profitability
- Providing a link between service departments and vendors (Danbury and third parties) relating to escalation support to ensure rapid resolution of product escalations and help deliver customer satisfaction
- Providing technical training and support to training activities on an ad-hoc basis as planned through the training function within PBGS to improve the Continuous Improvement Support Group and Service CSR effectiveness
- Supporting the PBGS (Europe) efforts to deliver strict integrity and improve product performance through initiatives driven by line manager and/or other PBGS managers to ensure improved customer satisfaction and reduce product maintenance costs
8
Responsibilities For Treasury Management Technical Solutions Consultant Resume
- Delivering product performance improvement strategies to service departments by collation, management and analysis of all types of available data to identify problem areas and then working with service departments to formulate and execute improvement plans in order to improve product profitability and customer satisfaction
- Hand’s on experience in formal software development with Java,XML, Json, Web Services and SOA
- Experience in relevant technologies and customer environments
- PBGS TAC & Danbury Engineering / Manufacturing
- Engages team members for support as required to ensure internal or external business and end users/clients service level agreement (SLA) demands are met
9
Responsibilities For Technical Solutions Consultant, Skyline Resume
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses, as well as end user contacts and proactive notification systems
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based upon customer entitlement (warranty through mission-critical)
- Add case resolutions to our Knowledge Management System (KMS)
- Represent company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc
- Engage team members for support as required to ensure internal or external business and end users/clients service level agreement (SLA) demands are met
- Lead the technical architecture and design of a world-class enterprise level product
- Develop the product architecture and create software architecture within SDLC process
- Experience working on a wide range of complex projects, assignments, and issues. Independently determine method and procedure on new assignments and exert influence in related areas
10
Responsibilities For Technical Solutions Consultant Resume
- Support of sales and professional services teams
- Evaluate stability, compatibility, scalability and interoperability
- Web Application Development
- Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements
- Communicate with HPE customers, and manage case elevations and customer expectations
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